Refund policy

At Luxstore, we are committed to providing high-quality products and excellent customer service.

Returns

• Returns are accepted within 7 days of delivery.
• Items must be unused, unworn, in their original condition, and include all original packaging and tags.
• Returns that do not meet these conditions may not be accepted.

Refunds

• Once your returned item has been received and inspected, we will notify you of the status of your refund.
• Approved refunds will be issued to the original payment method within 5–10 business days.
• Original shipping charges are non-refundable unless the item is defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide your order number along with photos of the item.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping service for all returns.

Payment Policy

We do not offer Cash on Delivery (COD). All orders must be paid in full before they are processed and shipped.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team. We are happy to assist you.